Return Policy

Our Commitment

At Exclusiveaunique, we stand behind the quality of our work. We want you to be completely satisfied with our garden furniture repair and restoration services. This policy outlines our guarantees and procedures for addressing any concerns.

Service Satisfaction Guarantee

We are committed to delivering high-quality restoration work. If you are not satisfied with any aspect of our service, please contact us within 14 days of receiving your restored furniture. We will:

• Review your concerns with you in detail
• Inspect the work performed
• Make necessary corrections at no additional cost
• Offer alternative solutions if corrections are not possible

Workshop Cancellations

Cancellation by Customer

We understand that plans can change. Our workshop cancellation policy is as follows:

• Cancellations made 48 hours or more before the workshop: Full refund
• Cancellations made 24-48 hours before: 50% refund or credit toward future workshop
• Cancellations made less than 24 hours before: Credit toward future workshop only
• No-shows: No refund or credit

Cancellation by Exclusiveaunique

In the rare event that we need to cancel a workshop due to unforeseen circumstances:

• You will receive a full refund of your payment
• We will offer priority registration for the next available session
• You may choose to receive credit for future services instead of a refund

Restoration Service Refunds

Due to the nature of custom restoration work, we do not offer refunds for completed services. However:

• If we cannot complete the work as agreed, you will receive a full refund of any deposits paid
• If you decide to cancel before work begins, deposits are refundable minus any consultation or materials costs already incurred
• We will always communicate clearly about any issues that arise during the restoration process

Warranty on Work

All restoration work performed by Exclusiveaunique comes with a 90-day warranty covering:

• Workmanship defects
• Finish failures under normal use
• Structural repairs that we have performed

This warranty does not cover damage from misuse, exposure to extreme conditions, or normal wear and tear.

How to Request a Refund or File a Concern

To request a refund or discuss any concerns about our services:

• Contact us by phone or email with your order or registration details
• Describe the issue and your preferred resolution
• We will respond within 2 business days

Contact Us

For questions about our Return Policy or to submit a request:

Exclusiveaunique
1 Dr Carlton B Goodlett Pl, San Francisco, CA 94102
Email: business@exclusiveaunique.world
Phone: +1 415-701-2311